Returns, Exchanges & Refund Policy

Returns, Exchanges & Refund Policy

Last Updated: [03-03-2026]

At G&D, we are committed to delivering quality kids footwear and ensuring a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

1. Return Eligibility

We offer returns within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and unworn

  • Original packaging must be intact

  • All tags must be attached

  • The product should not show any signs of wear, damage, or misuse

Returns that do not meet these conditions may not be accepted.

2. Exchange Policy

We offer size exchanges subject to availability.

  • Exchange requests must be raised within 7 days of delivery

  • The product must meet return eligibility conditions

  • Exchanges are subject to stock availability

If the requested size is unavailable, customers may opt for a refund instead.

3. How to Initiate a Return or Exchange

To initiate a return or exchange:

  • Email us at: [your-email@example.com]

  • Call / WhatsApp us at: [Your Mobile Number]

  • Share your Order ID and reason for return

Our team will guide you through the process.

4. Reverse Pickup

If reverse pickup service is available in your PIN code:

  • We will arrange pickup from your delivery address

If reverse pickup is not available:

  • You may be required to self-ship the product to the address shared by our support team

Shipping instructions will be shared at the time of return approval.

5. Refund Policy

Once the returned product is received and passes quality inspection:

  • Refund will be processed within 5–7 working days

Refund Method:

  • For prepaid orders: Refund will be credited to the original payment method

  • For Cash on Delivery (COD) orders: Refund will be processed via bank transfer after collecting bank details

Please note that refund timelines may vary depending on banking partners.

6. Order Cancellation

Orders can be cancelled before dispatch.

To cancel an order:

  • Contact us immediately with your Order ID

If the order has already been shipped, cancellation will not be possible. However, you may refuse delivery or initiate a return after receiving the product.

7. Non-Returnable Items

The following items are not eligible for return:

  • Products showing signs of use

  • Damaged products due to misuse

  • Products without original packaging or tags

  • Products returned beyond the 7-day return window

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery

  • Share clear images and Order ID

We will review and provide replacement or refund accordingly.

9. Shipping Charges

  • Original shipping charges (if any) are non-refundable

  • Return shipping charges may apply if the return is not due to product defect

Details will be shared during return approval.

10. Legal & Jurisdiction

This policy is governed by the laws of India.

In case of any dispute arising out of or in connection with purchases made from our website, the matter shall be subject to the exclusive jurisdiction of the courts located in [Your City, State], India.

11. Contact Information

For any questions regarding returns, exchanges, or refunds:

Email: [your-email@example.com]
Phone: [Your Mobile Number]

We are committed to resolving concerns fairly and promptly.