Refund policy

CANCELLATION, RETURN AND REFUND POLICY

At G&D Shoes, we aim to provide a smooth and transparent shopping experience. This policy explains the conditions and process for order cancellations, exchanges, returns, and refunds.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched from our warehouse.

To request cancellation, you may:

  • Use the cancellation option available in the order section of your account, where applicable

  • Email us at sales@gndshoes.com

  • Call us at +91 9910393071

Please provide your order ID and registered mobile number while submitting the request.

A cancellation request will only be considered accepted after confirmation from G&D Shoes.

2. Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled because it is already in transit with the courier partner.

In such cases, customers may:

  • Refuse the order at the time of delivery, where permitted by the courier partner, or

  • Accept the order and raise a return or exchange request under this policy

Repeated refusal of Cash on Delivery orders may result in restriction or removal of COD availability for future orders.

3. Cancellation After Delivery

Orders cannot be cancelled after they have been successfully delivered.

However, eligible products may be returned or exchanged in accordance with the conditions mentioned below.

4. Cancellation by G&D Shoes

G&D Shoes reserves the right to cancel an order in the following situations:

  • Product is unavailable or out of stock

  • Incorrect product information or pricing due to a technical or human error

  • Payment has failed or could not be verified

  • Shipping address is incomplete, incorrect, or non-serviceable

  • Customer is unreachable for order confirmation or delivery

  • Fraudulent activity, coupon misuse, resale activity, or return abuse is suspected

  • Courier service is unavailable for the selected location

  • Bulk or commercial orders are placed without prior approval

  • Circumstances arise beyond our reasonable control

If a prepaid order is cancelled by G&D Shoes, the eligible amount will be refunded to the original payment method.

5. Cancellation Charges

No cancellation charges will apply if the order is successfully cancelled before dispatch.

If the order has already been dispatched and is refused by the customer, applicable forward shipping, COD handling, return-to-origin, or logistics charges may be deducted from the refund, where legally permissible.

No deduction will apply if the cancellation or return is due to a verified wrong, damaged, defective, or missing product attributable to G&D Shoes or its delivery partner.

6. Return and Exchange Window

Customers may raise an eligible return or exchange request within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted, except where required under applicable law for a defective, damaged, wrong, incomplete, or materially misrepresented product.

7. Return and Exchange Eligibility

To qualify for a return or exchange, the product must:

  • Be unused and unworn

  • Be unwashed and unaltered

  • Be undamaged

  • Be in its original condition

  • Include original tags, labels, accessories, invoice, and packaging

  • Be free from stains, dirt, scratches, smell, sole marks, wear marks, or alterations

  • Match the product originally delivered by G&D Shoes

Footwear must only be tried on a clean indoor surface.

All returns and exchanges are subject to inspection and quality approval.

8. Non-Returnable or Non-Exchangeable Products

A product may not be eligible for return or exchange if:

  • It has been used or worn

  • It has been washed, cleaned, repaired, or altered

  • It is damaged, stained, scratched, dirty, or carries an odour

  • The sole shows signs of outdoor use

  • Original tags, packaging, invoice, accessories, or labels are missing

  • Damage has been caused by misuse, rough handling, or improper care

  • The request has been raised after the eligible period

  • The returned product is different from the product delivered

  • Free gifts or bundled products are not returned

  • Fraud, return abuse, or policy misuse is suspected

Products marked as Final Sale, customised, made-to-order, special-order, or clearance products may not be eligible for return or exchange unless they are damaged, defective, wrong, or materially different from their description.

9. Size or Fit Issues

For size or fit-related concerns, customers may request an exchange within 7 days of delivery.

The exchange is subject to:

  • Product condition approval

  • Availability of the requested size

  • Reverse pickup availability

  • Submission within the eligible period

  • One-time exchange limitation

If the required size is unavailable, G&D Shoes may offer:

  • Another available size

  • An alternative eligible product

  • Store credit

  • Refund, where applicable

10. Wrong, Damaged, Defective, or Missing Product

If you receive a wrong, damaged, defective, or incomplete product, please contact us within 48 hours of delivery.

Customers must provide:

  • Order ID

  • Registered mobile number

  • Clear product photographs

  • Photographs of the outer packaging

  • Photograph of the shipping label

  • Video showing the issue

  • Unboxing video, where available

  • A brief description of the issue

After verification, G&D Shoes may offer a replacement, exchange, refund, or another appropriate resolution.

No reverse pickup or shipping deduction will apply in verified cases attributable to G&D Shoes or its courier partner.

11. How to Raise a Return or Exchange Request

Customers may raise a request through the order section of their account, where available.

Alternatively, contact:

Email: sales@gndshoes.com
Phone: +91 9910393071

Please provide:

  • Order ID

  • Registered contact details

  • Product details

  • Reason for return or exchange

  • Required photographs or videos

Submitting a request does not automatically mean that it has been approved.

12. Reverse Pickup

Reverse pickup will be arranged where courier service is available.

The product must be securely packed in its original packaging to prevent damage during transit.

If reverse pickup is unavailable, the customer may be asked to self-ship the product after receiving written approval and instructions from G&D Shoes.

Customers should not self-ship any product without first contacting customer support.

Reasonable self-shipping charges may be reimbursed in approved cases after verification and submission of a valid courier receipt.

13. Quality Check

All returned products will undergo a quality check after reaching our facility.

A return, exchange, or refund will only be approved if the product meets the eligibility conditions.

If the product fails quality inspection:

  • The request may be rejected

  • The product may be sent back to the customer

  • Re-shipping charges may be payable by the customer

  • No refund may be processed

The quality check will be based on the condition of the returned product, order records, submitted evidence, and applicable law.

14. Return and Exchange Charges

For customer-preference returns or exchanges, including:

  • Size issues

  • Fit issues

  • Change of mind

  • Product no longer required

  • Incorrect product selected by the customer

A reverse pickup or convenience charge of up to ₹150 may be deducted from the refund or charged separately.

The applicable charge will be communicated during the return or exchange process.

This charge will not apply in verified cases involving:

  • Wrong product

  • Damaged product

  • Defective product

  • Missing product

  • An issue attributable to G&D Shoes or its courier partner

Original shipping and COD charges may be non-refundable for customer-preference returns, where legally permissible and previously disclosed.

15. One-Time Exchange or Return

Only one return or exchange request may be allowed per product or order.

A product received as an exchange may not be eligible for another exchange or return unless it is:

  • Damaged

  • Defective

  • Wrong

  • Incomplete

  • Materially different from the product ordered

16. Refund Processing Timeline

For cancelled prepaid orders, the refund will generally be initiated within 5 to 7 working days after cancellation approval.

For returned products, the refund will generally be initiated within 7 to 10 working days after the returned product has been received and approved following quality inspection.

The time taken for the refund to reflect in the customer’s account may depend on the bank, card issuer, UPI provider, wallet provider, or payment gateway.

17. Refund Method

Prepaid Orders

Refunds for prepaid orders may be issued to:

  • The original payment method, or

  • Store credit, where applicable or selected

Cash on Delivery Orders

Refunds for Cash on Delivery orders may be processed through:

  • Bank transfer

  • UPI

  • Store credit

Customers may be required to provide accurate bank or UPI details and complete reasonable verification.

G&D Shoes will not be responsible for delays or failed refunds caused by incorrect payment details submitted by the customer.

Coupon, Store Credit, or Promotional Payments

If an order was paid using a coupon, store credit, or promotional credit, the eligible amount may be restored in the same form, subject to the original validity and conditions.

18. Refund Rejection

A return or refund request may be rejected if:

  • The product has been used, worn, washed, damaged, or altered

  • Tags, packaging, accessories, invoice, or labels are missing

  • The returned product does not match the product delivered

  • Damage resulted from customer misuse or mishandling

  • The request was raised after the eligible period

  • Required evidence was not provided

  • Fraud, return abuse, or policy misuse is suspected

  • Incorrect bank or refund information was provided

  • The product fails the quality inspection

19. Sale and Promotional Products

Products purchased during sales, promotional campaigns, clearance events, or special offers may have different return or exchange conditions.

Products clearly marked as Final Sale may not be eligible for return or exchange unless they are wrong, defective, damaged, incomplete, or materially different from their description.

20. Refunds for Refused or Undelivered Orders

If an order is returned to G&D Shoes because:

  • The customer refused delivery

  • The customer was unavailable

  • The customer was unreachable

  • The address was incorrect or incomplete

  • The location was non-serviceable

  • COD payment was not made

Applicable forward shipping, COD, reverse logistics, or return-to-origin charges may be deducted from the refund.

The remaining eligible amount will be processed after the returned shipment is received and verified.

21. Contact Information

For cancellation, return, exchange, or refund assistance, please contact:

Brand: G&D Shoes
Legal Entity: G AND D INCORPORATION
Email: sales@gndshoes.com
Phone: +91 9910393071

Registered Address:
Basement, Ground and Second Floor, B-305, Phase-I, Mangolpuri Industrial Area, Mangolpuri, New Delhi, North West Delhi, Delhi – 110083