TERMS OF SERVICE

Welcome to G&D Shoes.

These Terms of Service govern your access to and use of our website, products, services, features, and any purchases made through the website.

The website and the G&D Shoes brand are operated by:

Legal Entity: G AND D INCORPORATION
GSTIN: 07AAGFG8321E1ZM
Registered Address: Basement, Ground and Second Floor, B-305, Phase-I, Mangolpuri Industrial Area, Mangolpuri, New Delhi, North West Delhi, Delhi – 110083
Email: sales@gndshoes.com
Phone: +91 9910393071

Throughout these Terms, the words “G&D Shoes,” “we,” “us,” and “our” refer to G AND D INCORPORATION.

The words “customer,” “user,” “you,” and “your” refer to any person who visits the website, creates an account, places an order, purchases a product, or uses our services.

By accessing the website or placing an order, you agree to these Terms of Service, along with our:

• Privacy Policy

• Shipping and Delivery Policy

• Cancellation, Return and Refund Policy

• Any additional policy or condition displayed on the website

Please do not use the website or place an order if you do not agree with these Terms.

1. Eligibility

You must be legally capable of entering into a binding contract under Indian law to independently use the website and place an order.

If you are under the legal age to enter into a contract, you may use the website only under the supervision and consent of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and that you are authorised to use the selected payment method.

2. Website Use

You may use the website only for lawful personal shopping purposes.

You must not:

• Use the website for fraudulent or illegal activity

• Provide false, incomplete, or misleading information

• Impersonate another person or entity

• Attempt to gain unauthorised access to the website, server, database, or another customer’s account

• Introduce viruses, malware, harmful code, bots, or automated scripts

• Scrape, copy, reproduce, or commercially exploit website content

• Interfere with the website’s security or operation

• Misuse coupons, promotional offers, COD facilities, exchanges, refunds, or returns

• Place orders for unauthorised resale or commercial redistribution

• Submit false reviews, complaints, or claims

• Engage in abusive, threatening, defamatory, or unlawful conduct

We may suspend or restrict website access where fraud, misuse, abuse, or unlawful activity is reasonably suspected.

3. Account Registration

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate account information

• Keeping your mobile number and email address updated

• Maintaining the confidentiality of your password and OTP

• Preventing unauthorised use of your account

• All activity carried out through your account

You must immediately inform us if you suspect that your account has been accessed without authorisation.

G&D Shoes will not be responsible for loss caused by your failure to protect your account credentials, except where such loss results directly from our own negligence or breach of applicable law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, materials, features, prices, and specifications displayed on the website are accurate.

However:

• Product colours may vary slightly due to screen settings, lighting, and photography

• Minor variations may occur in texture, finish, stitching, packaging, or appearance

• Measurements may be subject to reasonable manufacturing tolerances

• Product images may contain props or styling accessories that are not included

• Packaging may change without prior notice

• Product availability may change at any time

Customers should carefully review product descriptions, photographs, size charts, and care instructions before placing an order.

A minor visual variation that does not materially alter the product’s nature, quality, functionality, or description will not automatically be treated as a defect.

5. Size and Fit

Footwear sizing and fit may vary depending on foot shape, width, product design, and personal preference.

Customers are responsible for reviewing the applicable size chart before ordering.

A size chart is intended as a general guide and does not guarantee an identical fit for every customer.

Eligible size exchanges will be handled in accordance with our Cancellation, Return and Refund Policy.

6. Pricing

All prices displayed on the website are in Indian Rupees unless otherwise stated.

Prices may include or exclude applicable taxes depending on how they are displayed at checkout.

Shipping fees, COD fees, convenience charges, or other applicable charges will be shown before the order is confirmed.

We may change product prices, offers, discounts, and charges at any time before an order is accepted.

A price change will not normally affect an order already accepted and confirmed, except where the displayed price resulted from an obvious technical, typographical, or system error.

7. Pricing and Listing Errors

Despite reasonable care, a product may occasionally be listed with:

• Incorrect pricing

• Incorrect discount

• Incorrect product description

• Incorrect stock status

• Incorrect image or specification

• Technical or typographical error

Where such an error occurs, we may:

• Contact you for confirmation

• Correct the information

• Cancel the affected order

• Issue a full refund for any amount already paid

We will not substitute a different product without your approval.

8. Product Availability

All orders are subject to product availability.

Adding a product to your cart does not reserve the product.

A product may become unavailable after an order is placed because of:

• Inventory mismatch

• Simultaneous orders

• Product damage

• Quality-control failure

• Supplier or warehouse issues

• Technical errors

If a product becomes unavailable, we may cancel the relevant item or order and issue the applicable refund.

9. Order Placement and Acceptance

Placing an order on the website constitutes an offer by you to purchase the selected product.

An order is not considered finally accepted merely because:

• The order has been submitted

• Payment has been attempted

• An automated confirmation has been generated

• An order ID has been issued

Acceptance may be subject to:

• Successful payment

• Stock availability

• Address verification

• Customer verification

• Fraud and risk checks

• Courier serviceability

• Internal order approval

We may accept, reject, hold, or cancel an order for legitimate operational, payment, stock, security, fraud-prevention, or legal reasons.

10. Order Confirmation

After an order is accepted, we may send confirmation through:

• Email

• SMS

• WhatsApp

• Website notification

• Account order history

Customers must review the confirmation and contact us promptly if any order information is incorrect.

Changes to an order cannot be guaranteed after processing or dispatch has started.

11. Payment

Available payment methods may include:

• Credit card

• Debit card

• UPI

• Net banking

• Digital wallets

• Cash on Delivery

• Other methods shown at checkout

Payments may be processed by third-party payment gateways or financial service providers.

You confirm that:

• The payment information provided is accurate

• You are authorised to use the selected payment method

• The transaction is not fraudulent or unlawful

We do not directly store complete card numbers, CVV details, UPI PINs, banking passwords, or other sensitive payment credentials.

12. Payment Failure or Duplicate Payment

An order may remain unconfirmed where payment is:

• Declined

• Interrupted

• Pending

• Unsuccessful

• Not verified by the payment gateway

If an amount is debited but the order is not confirmed, the amount may be automatically reversed by the bank or payment provider.

Where duplicate payment is verified, the excess eligible amount will be refunded after payment reconciliation.

Bank and payment gateway processing timelines may apply.

13. Cash on Delivery

Cash on Delivery availability may depend on:

• Delivery pin code

• Order value

• Customer history

• Product category

• Courier availability

• Fraud and risk assessment

We may restrict or disable COD for:

• Repeated order refusals

• Repeated failed deliveries

• Suspicious activity

• High-risk transactions

• Incorrect customer information

• Certain products or locations

Any applicable COD fee will be displayed at checkout.

14. Shipping and Delivery

Shipping and delivery are governed by our Shipping and Delivery Policy.

Delivery dates are estimates and are not guaranteed unless expressly stated.

Delivery may be delayed because of:

• Courier disruption

• Weather conditions

• Public holidays

• Strikes

• Government restrictions

• Incorrect or incomplete address

• Customer unavailability

• Remote location

• Operational or supply-chain issues

• Circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and active contact number.

15. Delivery Acceptance

An order may be delivered to:

• The customer

• A family member

• An employee

• A receptionist

• Security personnel

• Another person available at the delivery address

Delivery to a person present at the supplied address may be treated as successful delivery unless the customer gave different written instructions accepted by us or the courier partner.

Customers should inspect the outer package before accepting delivery.

A visibly opened, torn, damaged, or tampered package should be refused where reasonably possible.

16. Risk and Ownership

Ownership of a product passes to the customer after full payment and successful delivery, subject to applicable law.

Risk of loss or damage generally passes upon successful delivery to the customer or an authorised recipient at the supplied address.

This does not affect the customer’s rights regarding a verified wrong, damaged, defective, missing, or misrepresented product.

17. Cancellation, Return, Exchange and Refund

All cancellation, return, exchange, and refund requests are governed by our Cancellation, Return and Refund Policy.

Customers must comply with:

• Applicable request timelines

• Product-condition requirements

• Packaging requirements

• Proof and verification requirements

• Quality-check procedures

• Applicable pickup or logistics charges

Nothing in this section limits any non-waivable consumer right available under applicable Indian law.

18. Offers, Coupons and Promotions

Promotional offers, discount codes, prepaid discounts, coupons, store credits, free gifts, and campaign benefits may be subject to separate conditions.

Unless otherwise stated:

• Offers are valid for a limited period

• Offers may apply only to selected products

• Offers may be limited to one use per customer

• Multiple offers may not be combined

• Coupon values are not redeemable for cash

• Free gifts may be subject to stock availability

• The minimum order value may be calculated after discounts

• Cancelled or returned orders may lose promotional eligibility

We may cancel an order or withdraw promotional benefits where misuse, duplication, manipulation, resale, or fraudulent activity is reasonably suspected.

19. Store Credit

Where store credit is offered:

• It may be used only on the G&D Shoes website

• It may have a specified validity period

• It cannot ordinarily be redeemed for cash

• It may not be transferable

• Promotional store credit may be subject to separate conditions

• Expired store credit may not be restored unless required by law or expressly approved

Any specific store-credit terms displayed at the time of issue will also apply.

20. Reviews, Feedback and User Content

You may be permitted to submit:

• Reviews

• Ratings

• Photographs

• Videos

• Comments

• Testimonials

• Suggestions

• Other content

By submitting content, you confirm that:

• It is genuine and accurate

• You have the right to submit it

• It does not violate any third-party right

• It is not false, defamatory, abusive, obscene, discriminatory, unlawful, or misleading

• It does not contain viruses, promotional spam, or malicious content

You grant G&D Shoes a non-exclusive, royalty-free permission to use, reproduce, edit, publish, display, and share the submitted content for website, customer-service, marketing, advertising, and promotional purposes, subject to applicable privacy and intellectual-property laws.

We may remove content that violates these Terms or applicable law.

21. Intellectual Property

All content available on the website, including:

• Brand names

• Logos

• Product photographs

• Graphics

• Designs

• Text

• Product descriptions

• Videos

• Website layout

• Icons

• Illustrations

• Marketing material

• Software and code

is owned by or licensed to G AND D INCORPORATION.

You may not copy, reproduce, modify, publish, distribute, sell, license, scrape, or commercially exploit such content without prior written permission.

Permitted personal browsing does not transfer any ownership or intellectual-property rights to the user.

22. Third-Party Services and Links

The website may use or link to third-party services, including:

• Payment gateways

• Courier partners

• Social media platforms

• Analytics providers

• Advertising services

• Communication platforms

• Customer-support tools

Third-party services operate under their own terms and privacy policies.

We are not responsible for third-party websites, content, security, availability, policies, or actions outside our reasonable control.

23. Privacy

Your personal information will be collected, used, processed, stored, and shared in accordance with our Privacy Policy and applicable law.

By using the website, you acknowledge that certain information may be shared with service providers where reasonably necessary to:

• Process payments

• Deliver orders

• Provide customer support

• Prevent fraud

• Operate the website

• Communicate transactional updates

• Comply with legal obligations

24. Electronic Communication

By placing an order or using the website, you consent to receive transactional communications relating to:

• Order confirmation

• Payment

• Dispatch

• Delivery

• Cancellation

• Return

• Exchange

• Refund

• Account security

• Customer support

These communications may be sent through email, SMS, WhatsApp, telephone, or website notifications.

Promotional communication will be managed in accordance with applicable consent and opt-out requirements.

25. Fraud Prevention and Verification

We may verify an order or customer where necessary to prevent fraud, unauthorised transactions, return abuse, promotional misuse, or security risks.

Verification may include:

• Confirming customer contact details

• Confirming delivery address

• Reviewing previous order history

• Requesting reasonable transaction information

• Holding or cancelling suspicious orders

We will not request sensitive credentials such as your card PIN, CVV, UPI PIN, OTP, or banking password.

26. Limitation of Liability

To the maximum extent permitted by applicable law, G&D Shoes will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

• Website unavailability

• Delivery delay

• Payment gateway failure

• Third-party platform failure

• Loss of data caused by external systems

• Unauthorised account access caused by customer negligence

• Events beyond our reasonable control

• Commercial or resale losses

Where our liability is legally established, it will ordinarily be limited to the amount paid for the specific product or order concerned.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limits any mandatory consumer right.

27. Product Use and Care

Customers must use and maintain products according to reasonable care instructions.

G&D Shoes will not be responsible for damage caused by:

• Improper use

• Incorrect cleaning

• Washing where not recommended

• Exposure to excessive water, heat, chemicals, or sunlight

• Improper storage

• Normal wear and tear

• Accidental damage

• Alteration or unauthorised repair

• Use outside the product’s intended purpose

This does not affect rights relating to a genuine manufacturing defect.

28. Indemnity

To the extent permitted by law, you agree to indemnify G&D Shoes and G AND D INCORPORATION against reasonable claims, losses, liabilities, and expenses arising from:

• Your unlawful use of the website

• Your violation of these Terms

• Fraudulent activity carried out through your account

• Your infringement of third-party rights

• Content unlawfully submitted by you

This clause will not apply where the claim or loss results from our own unlawful conduct, negligence, or breach.

29. Suspension or Termination

We may suspend, restrict, or terminate access to the website or customer account where:

• These Terms are violated

• Fraud or unlawful activity is suspected

• Promotional or return abuse is detected

• Website security is threatened

• Required by law or a competent authority

Termination will not affect any existing payment, refund, delivery, legal, or contractual obligation that arose before termination.

30. Force Majeure

G&D Shoes will not be responsible for failure or delay caused by events beyond its reasonable control, including:

• Natural disasters

• Floods, storms, fires, or earthquakes

• Epidemics or public-health restrictions

• War, terrorism, or civil unrest

• Government orders or restrictions

• Strikes or labour disruption

• Courier or transportation failure

• Internet or telecommunications failure

• Cyberattacks

• Power failure

• Payment gateway disruption

• Supply-chain interruption

We will make reasonable efforts to communicate material delays and fulfil or refund affected orders as appropriate.

31. Grievance Redressal

For customer complaints or grievances, contact:

Grievance Officer: Swadesh Bhukta
Email: sales@gndshoes.com
Phone: +91 9910393071

Address:
Basement, Ground and Second Floor, B-305, Phase-I, Mangolpuri Industrial Area, Mangolpuri, New Delhi, North West Delhi, Delhi – 110083

Please include:

• Your full name

• Order ID

• Registered mobile number

• Description of the issue

• Relevant photographs, videos, or documents

We aim to acknowledge grievances within 48 hours and make reasonable efforts to resolve them within one month, depending on the nature of the complaint and applicable legal requirements.

32. Governing Law

These Terms of Service are governed by the laws of India.

33. Jurisdiction

Subject to applicable consumer-protection laws and any jurisdiction available to a consumer under such laws, disputes will be subject to the jurisdiction of competent courts in New Delhi, India.

Nothing in this clause prevents a customer from approaching an appropriate consumer commission, regulatory authority, or another legally competent forum.

34. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be modified or removed only to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

35. No Waiver

Failure by G&D Shoes to enforce any provision of these Terms does not constitute a permanent waiver of that provision or any other right.

36. Changes to the Terms

We may update these Terms of Service from time to time to reflect changes in:

• Our products or services

• Website functionality

• Business operations

• Payment or delivery processes

• Applicable legal or regulatory requirements

The updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will not unfairly remove rights that had already accrued to a customer under an accepted order or applicable law.

37. Entire Agreement

These Terms of Service, together with the Privacy Policy, Shipping and Delivery Policy, Cancellation, Return and Refund Policy, order confirmation, and any product-specific conditions, form the agreement between you and G&D Shoes regarding your website use and purchase.

38. Contact Us

For questions regarding these Terms of Service, contact:

G&D Shoes
Operated by G AND D INCORPORATION

Registered Address:
Basement, Ground and Second Floor, B-305, Phase-I, Mangolpuri Industrial Area, Mangolpuri, New Delhi, North West Delhi, Delhi – 110083

GSTIN: 07AAGFG8321E1ZM
Email: sales@gndshoes.com
Phone: +91 9910393071