Shipping policy

SHIPPING POLICY

At G&D Shoes, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy outlines our order processing timelines, shipping methods, delivery estimates, and other important shipping-related information.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed after successful order confirmation and payment verification.

  • Orders are generally processed within 24 to 48 business hours.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sale events, festivals, new product launches, or periods of high order volume, processing times may be longer than usual.

2. Shipping Coverage

We currently deliver across most serviceable locations in India through our trusted courier and logistics partners.

Delivery availability depends on your PIN code. If your location is not serviceable, we will inform you and process a refund for prepaid orders.

3. Delivery Timeline

Estimated delivery times after dispatch are:

Location Estimated Delivery Time
Metro Cities 3 to 5 Business Days
Tier 2 & Tier 3 Cities 4 to 7 Business Days
Remote Locations 5 to 10 Business Days

These timelines are estimates only and may vary depending on courier operations and local conditions.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

From time to time, G&D Shoes may offer:

  • Free Shipping

  • Discounted Shipping

  • Prepaid Order Benefits

  • Promotional Shipping Offers

These offers may be subject to minimum order value, selected products, payment method, or promotional period.

5. Cash on Delivery (COD)

Cash on Delivery is available only for eligible PIN codes.

COD availability depends on:

  • Delivery location

  • Order value

  • Customer order history

  • Product availability

  • Courier partner availability

  • Internal fraud prevention checks

We reserve the right to disable COD for certain customers, products, locations, or repeated order refusals.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through Email, SMS, or WhatsApp along with your tracking details.

Tracking information may take 24 to 48 hours to become active after dispatch.

7. Delivery Attempts

Our courier partners will make multiple delivery attempts as per their standard delivery process.

An order may be returned to us if:

  • The customer is unavailable.

  • The delivery address is incorrect or incomplete.

  • The customer refuses delivery.

  • The customer cannot be contacted.

  • COD payment is not made.

If an order is returned due to customer-related reasons, additional shipping charges may apply for re-shipment.

8. Address Changes

Customers are responsible for entering the correct delivery address while placing the order.

Once an order has been processed or dispatched, we may not be able to modify the shipping address.

We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational delays

  • Government restrictions

  • Transport disruptions

  • High shipping volumes

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

10. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

  • Please refuse to accept the package if possible.

  • Contact us within 48 hours of the delivery attempt.

To help us investigate, please share:

  • Your Order ID

  • Photos of the outer package

  • Photos of the shipping label

  • Photos or videos of the product

  • An unboxing video (if available)

Verified cases will be resolved in accordance with our Cancellation, Return & Refund Policy.

11. Missing Items

If your order is delivered with missing items, please notify us within 48 hours of delivery.

Our team will investigate the issue and provide an appropriate resolution after verification.

12. Risk and Ownership

Ownership of the product transfers to the customer upon successful delivery and full payment.

Customers are advised to inspect their package immediately upon delivery.

13. Shipping Restrictions

We reserve the right to refuse or cancel shipment if:

  • The delivery location is non-serviceable.

  • Delivery is restricted by law or government authorities.

  • The order is suspected to be fraudulent.

  • Incorrect or incomplete information has been provided.

14. International Shipping

Currently, G&D Shoes ships only within India.

International shipping is not available at this time.