PRIVACY POLICY

G&D Shoes respects your privacy and is committed to protecting the personal information shared by you.

This Privacy Policy explains how G&D Shoes, operated by G AND D INCORPORATION, collects, uses, stores, processes, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to updates, or otherwise interact with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order and purchase details
• Payment status and transaction reference
• Return, exchange, cancellation, and refund information
• Customer support conversations
• Product reviews, photos, videos, or feedback submitted by you

Payment Information

Payments are processed through authorised third-party payment gateways.

G&D Shoes does not directly store your complete debit card, credit card, UPI PIN, net banking password, wallet credentials, CVV, or other sensitive payment credentials.

Device and Website Usage Information

When you use our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages and products viewed
• Date and time of visits
• Referring website or search source
• Cart and checkout activity
• Cookies, pixels, web beacons, tags, and similar tracking information

2. How We Use Your Information

We may use your information to:

• Process and confirm orders
• Verify payments
• Dispatch and deliver products
• Process cancellations, returns, exchanges, and refunds
• Send order-related updates through SMS, WhatsApp, email, or calls
• Provide customer support
• Detect and prevent fraud, misuse, and suspicious transactions
• Maintain tax, accounting, and business records
• Improve our products, website, services, and customer experience
• Personalise product recommendations and offers
• Measure advertising and marketing campaign performance
• Send promotional communications where permitted or consented to
• Comply with applicable legal and regulatory requirements

3. Marketing Communications

Where permitted and where the required consent has been obtained, we may contact you through email, SMS, WhatsApp, phone calls, or digital advertising platforms regarding products, offers, launches, and promotions.

You may opt out of promotional communication by:

• Using the unsubscribe option provided in the communication
• Replying with an opt-out request where available
• Contacting us at sales@gndshoes.com

You may continue to receive transactional communications relating to orders, payments, shipping, delivery, cancellations, returns, exchanges, refunds, security, or account activity.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, web beacons, and similar technologies to:

• Keep products in your shopping cart
• Remember your preferences
• Maintain login sessions
• Understand website usage
• Improve website speed and performance
• Display relevant advertisements
• Measure advertising and campaign performance
• Detect suspicious activity

You may disable cookies through your browser settings. However, some website features may not function correctly after cookies are disabled.

5. Sharing of Information

We may share your information with trusted third parties only when required for legitimate business, service, operational, security, or legal purposes.

These third parties may include:

• Payment gateways
• Banks and payment service providers
• Shipping and logistics partners
• Website hosting and technology providers
• Customer support and communication platforms
• Analytics and marketing platforms
• Fraud prevention and identity verification partners
• Accountants, auditors, consultants, and legal advisors
• Government, tax, regulatory, judicial, or law-enforcement authorities where legally required

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, destruction, or disclosure.

However, no website, internet transmission, database, or online platform can guarantee complete security.

You are responsible for keeping your account credentials, passwords, and OTPs confidential. Please notify us immediately if you suspect unauthorised access to your account.

7. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Order processing and fulfilment
• Customer service
• Returns, exchanges, cancellations, and refunds
• Tax, accounting, audit, and legal obligations
• Fraud prevention
• Dispute resolution
• Business and operational recordkeeping

Certain information may continue to be retained where required by law, even after an account closure or deletion request.

8. Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of information where legally permissible
• Withdrawal of optional marketing consent
• Information regarding the processing of your personal information
• Grievance redressal regarding privacy or data usage

Requests can be submitted to sales@gndshoes.com.

We may request reasonable information to verify your identity before processing a request.

9. Children’s Privacy

Our website is intended for individuals who are legally capable of entering into a binding contract under Indian law.

Where a minor uses the website, such use must be under the supervision and consent of a parent or legal guardian.

10. Third-Party Links

Our website may contain links to payment gateways, social media platforms, delivery partners, or other third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their policies before providing information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or applicable law.

The updated version will be published on this page with a revised “Last Updated” date.

12. Contact and Grievance Redressal

For privacy-related questions, complaints, or requests, please contact:

Brand: G&D Shoes
Legal Entity: G AND D INCORPORATION
Registered Address: Basement, Ground and Second Floor, B-305, Phase-I, Mangolpuri Industrial Area, Mangolpuri, New Delhi, North West Delhi, Delhi – 110083
Email: sales@gndshoes.com
Phone: +91 9910393071

Grievance Officer: Swadesh Bhukta
Grievance Email: sales@gndshoes.com
Grievance Phone: +91 9910393071